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Outsourcing

OK, THEN WHAT IS OUTSOURCING?

LEARN ALL ABOUT OUTSOURCING

Outsourcing services focus on preventive maintenance, corrective, on-site counseling and technical support in specialized areas or common areas of IT. Our outsourcing service is accompanied by a ticket system through which users request corrective, advisory or support services and also record the preventive services on which the success of the maintenance is based. The ticket system allows to measure, evaluate and plan with hard data the best service strategy.

PLANNING STRATEGIC

The decision to deliver an internal process in outsourcing must be aligned with the strategic planning of the company, that is, it must be circumscribed within the corporate objectives and goals. With the above clear, you must select a work team that takes care of all the activities necessary for the proper planning of the entry of the process of outsourcing. The main tasks of the team are to include and define the following aspects of the plan: Schedule of activities, necessary resources, roles and responsibilities of stakeholders, criteria and critical points to be used for decision making, administrative aspects of the project, Elaboration of the diagnosis, among others.



OBJECTIVE OF THE CONTRACT

This stage involves three phases: supplier selection, contract negotiation and, finally, design. This first phase is very delicate since it involves the selection of the future strategic partner, which implies a detailed evaluation of the compatibility between the requirements and characteristics of the contracting company, and the possibilities and characteristics of the supplier company. During the negotiation of the contract, the conditions and agreements that establish it as a true strategic alliance are established which will bring common benefits; And the third phase involves a detailed determination of all elements of the contract with a view to minimizing the number of contingencies possible, avoiding ambiguity at all levels and making it flexible for the parties.



IMPLEMENTATION STEPS

Its essential purpose is to materialize the process of outsourcing in the best possible conditions and with the best prospects of success. It involves the execution of activities both before and after the signing of the contract. The first ones deal with aspects of control of the implementation plan: assigning a leader, designing terms of requirements and methodology, defining reports; Design, development and implementation of the new system or working procedures, and management of impacted personnel. The activities after the signing of the contract, have to do with all those factors that determine the relationship between the supplier and the customer. At this stage, the client receives all the regular progress reports and monitor the effect on the service provision until implementation is complete. Control and audit.

The control mechanisms should be established in relation to the results defined as the goal of the relationship. It goes from a management of resources to a management of results, in this way the provider also assumes the responsibility of the management and administration of the resources, and the inherent risks to the business. Outsourcing scorecard (command line of expected results) becomes a useful tool to verify if the alliance's goals are being maintained or if they are being diverted to be corrected and guarantee the success of the project.



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